A bit of a sad story today everyone. Over the past year and a half --give or take-- I have been slowly upgrading my computer from the part list that I have provided. This was my first PC build and it was with me through my IT certifications, television (video) production competitions that took me to a national level competition, and a corporate job just before college. I am sad to pronounce this computer as just flat out dead. On 9/8/18, I woke up and left my dorm with my roommate and split ways to hang out with separate people. Then, 30 minutes later my roommate calls me as he sees black smoke coming from our room. He goes into the room and smells something like burning rubber... my graphics card started on fire and melted cables above it and also melted the PCI-E psu cable connected to it into it. My CPU cooler caught some of the flames and is now charred; this leads me to believe that my CPU is dead and overheated because my computer was still on during the fire. I recently bought an SSD and a new g.skill 16gb stick of 3200 Mhz memory, too. If you have built a computer, you know that this machine isn't a machine... it's your kid, it's your goal, it's your accomplishment. No-one (maybe some, but few) have the same exact computer as yourself and you are proud to say you made it by yourself because you were that incredible to do so. This was my kid, this was my goal, and this was my accomplishment. Do not, I repeat, do not let this happen. I spoke with a colleague that works at Abbott industries as a computer scientist and memory specialist and they found no other formidable solution to the problem that arose beside that the product failed and/or malfunctioned in some shape or form. Now, my synopsis on the event is that there was dust accumulation on the graphics card that built up so much and was sitting on top of an overclocked and hot component that it started on fire; however, this issue would have arisen well before this very moment as I have fans all over my dorm and most especially, right in front of my computer. I did not have any fans blowing at the computer when it was at another location. This is my own synopsis and I will let the community make theirs as well. Some things to keep in mind, my computer had no user tampering or anyone with it before or as the fire occurred as our room was locked and we both have witnesses that can confirm we were not in our dorm room. Also, our door was kept closed and locked as we have our belongings here and we wanted to keep everything safe and sound while we were away. Another thing, there is nothing that could have fallen or leaked into the computer from above onto the graphics card as the desk covers the top and there we no present items near it that could do so. Finally, do not let this happen to your computer, as I said before, maintain your computer and treat it like your kid, goal, and accomplishment. One thing to take note of is that this graphics card was an MSI component and when I tried every possible option available (and even the unavailable options) no help was given to me and no one was able to do anything. I called all of their support lines and even their marketing and HR lines just in case; however, they are not open on the weekends. So, I tried to make an online ticket and failed numerous times due to their pathetic layout and bug-filled ticket creator. On multiple occasions, the site timed out. Also, when I tried to upload an image into the ticket as one of the final steps, the page went blank and I had to refresh it and redo everything. Also, when I finished everything and clicked the upload button, it failed... 19 times on separate occasions. I may just be a very, very, very unlucky person and maybe I balanced out all the luckiness with everyone on pcpp with my own unluckiness (so, maybe your welcome????? I don't know); however, I know one thing for certain: Do not purchase an MSI product if you want to have any form of a quality customer service. Also, do not not maintain your computer regularly. This is my fault for what happened and hopefully the same will not happen to you, too. Go to Walmart, buy a can of compressed air, save yourself rumbling around through warranties. I am going to have to repurchase the same ram I just bought because it's dead, I will need to buy a new CPU for the same reason, etc. Like I previously stated, be a mindful builder and upkeep your masterpieces so that they keep you on the up and up.
My current computer value at the time of the fire was $1,254.38 (As I said previously, I don't have the current parts on the part list, just the ones this computer started with). My plan was to make this a Star Citizen destroyer. I accomplished my first goal of playing Arma 3 at 60 fps on high settings and was ready to completely revamp the computer to its future state; however, I will most likely not be able to do this for another 2 to 3 years since I will spend almost all of my money just to get back to square 1 again. As a final and clear statement, do not let this happen, keep your computer clean and upkeep it
(NOT ALL IMAGES UPLOADED MY USB CARD READER IS OLD AND CAN'T UPLOAD MANY FILES BEFORE IT'S UNRECOGNIZABLE)
As always, Happy Building...
This is not the last time you will hear of me or this build. It will return. I will find a way. I am not giving up on this build. Expect higher specs. Expect the signature orange look. Expect greatness and a comeback kid.
UPDATE 9/10/18 I have gained contact via email with an MSI representative and am going through the beginning process of RMA (repair). They say this has never happened before (to at least this rep).
UPDATE 9/16/18 The MSI rep that I was in contact with has stopped communicating with me and has disregarded 5 to 6 emails in which I entailed that I needed RMA services immediately. Lesson learned... don't buy from MSI, they don't care about the safety of their customers or anything about their customers in general.
FINAL UPDATE MSI has disregarded all contact with myself and is no longer taking my issue into any consideration. It has been 6 consecutive days in which I haven't seen any response to my emails. What a shame.
REBUILD PLANNING 12/15/18 Hey everyone, the components and computer have been taken back from school to my home, and I am going to look and see what warranties will recover any of my parts. It has been very difficult to try and balance the rebuild and school at the same time, so I have set aside the computer rebuild up until this moment. Once I finish finals, I will spend my Christmas break getting back warranty covered parts and selling them either refurbished or new. My goal is to have an almost identical build to the one I had before it burned down, yet I want to make a few adjustments. First off, the PSU will never, ever be used again and I will put more money into a better EVGA power supply. I will purchase a gtx 1070 for around $250 from a friend and try and utilize the same motherboard and ram that I had at the time that the computer burnt down. I had 16 GB on one stick and I'd like to utilize that same set-up for preparing future modifications past this current rebuild. Wish me some luck PCPP!
DISASSEMBLY AND INVESTIGATION OF PART INTEGRITY 12/29/18 Once again, hey there everyone. I spent part of the day taking apart the build and came across a few things. The following is a guide that describes what each newly added image is comprised of by number: 15, 16 bent & resoldered cpu socket holder; 7, 8 R.I.P my cpu; 9 permanently lidded cpu; 10, 11, 12, 17 cut power supply cable from gpu; 18,19 melted memory chip on ram (white coloration); 21, 22 cpu fan smothered with charred dusk; 23, 24, 25, 26 charred part of cpu.
Affordable and formidable for any upcoming build :)
This thermal paste was not only easy to apply, but there was leftover paste for cleaning off the CPU and replacing the paste :)
This may not be the best motherboard out there, but it served me well. I never came across issues with this mobo and it housed all my components better than anyone could've expected for its price.
This RAM served me well for when I started out. I would highly recommend this RAM for an up and coming builder as it not only is more affordable than other solutions, yet it is very reliable and I never came across any issues with it.
An HHD that does exactly what you'd expect it do. This component stored anything and everything I needed with no problems asked. Would highly recommend this HHD to any builder, period.
Msi, oh, Msi... how should I even begin this review. In retrospect, this is an affordable graphics card that offers a great gaming experience. In the time that it ran, it could run anything I wanted, even Star Citizen. However, this gpu caught fire and burned down my entire build. I lost everything. What did MSI do? Nothing. If you buy this graphics card, don't be afraid to watch all of your hard work, money, projects, games, and memories burn away with no reconciliation.
If MSI made a graphics card that wasn't more resourceful for a bonfire than a computer build, then I would recommend this component in your next starter/mid-tier build. Also, do not buy MSI products if you expect to have a reliable customer support that genuinely cares about your issue. One last thing to take note of, finding out product information and using MSI's support system is likewise to a labyrinth: you will be confused, you will get lost, and you will only end up frustrated.
Plenty of space with a bold color-choice that will grab any onlooker's eyes. I never felt that there was not enough space in this case and I was extremely satisfied with how well it held up for its price.
Although unnecessary for most builds nowadays, this DVD/CD drive did exactly what I expected it to and had no issues while I used it. I would not recommend spending $21.39 (current price as of review); however, if completely necessary, I would recommend purchasing this optical drive.